WHEN WILL I GET MY ORDER?

We always try to ship as quickly as possible, however for Standard USA orders please allow 48hrs for your order to be processed + 5 business days for your package to arrive. That's 7 business days in total. We'll keep in contact with you during this time so don't worry! 

CAN I MAKE CHANGES TO MY ORDER ONCE PLACED?

Yes it is possible to make a change prior to dispatch. Please contact us at kirsten@palaceconcierge.com and we will do our best to adjust your order. Once your item has shipped we cannot make changes to your order. Please refer to our RETURNS policy if you require further information. This also applies to order cancellations.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

When an order has been paid in full, we will notify you by email to let you know your item/s have been shipped.

WHAT CURRENCY WILL I BE CHARGED IN?

All transactions are charged in US dollars.