Shipping policy

Last Updated: October 30, 2026

At GEM Collection, we believe that a great shopping experience should continue long after you place your order. From carefully preparing your favorite travel essentials to delivering them to your doorstep, we strive to make every step smooth, reliable, and transparent.

Please review our Shipping Policy to understand how your orders are processed, shipped, tracked, and delivered.

1. Order Processing

We work to prepare and process your orders as quickly as possible.

  • Orders are processed after successful payment confirmation.

  • Processing times may vary depending on product availability, order volume, and operational requirements.

  • Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

  • If an unexpected issue affects your order, we will make reasonable efforts to notify you.

Please Note: Order processing time is separate from shipping and delivery time.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Locations

GEM Collection currently offers shipping within the United States.

Shipping availability for your specific location will be confirmed during checkout.

If your shipping address is not supported, you may be unable to complete your purchase using that address.

At this time, international shipping is not generally available unless explicitly offered at checkout.

3. Shipping Methods & Estimated Delivery Times

We aim to provide convenient and reliable shipping options for our customers.

Available shipping methods and estimated delivery timeframes will be displayed during checkout based on your delivery location and the shipping services available.

Please keep in mind:

  • Delivery estimates begin after your order has been dispatched.

  • Shipping estimates do not include order processing time.

  • Delivery times may vary depending on your location and the carrier.

  • Weekends, public holidays, severe weather, and carrier disruptions may affect delivery schedules.

Although we make every reasonable effort to ensure timely delivery, estimated shipping dates are not guaranteed.

Your statutory rights regarding delayed or undelivered orders remain unaffected.

4. Shipping Rates & Charges

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Applicable shipping charges may depend on:

  • Your delivery destination

  • Package size and weight

  • Available shipping services

  • Your selected shipping method

Free standard shipping may be offered on eligible orders or during selected promotional campaigns.

Any free-shipping eligibility, minimum purchase requirement, or applicable shipping charge will be clearly displayed at checkout.

Customers can review all applicable shipping charges before confirming payment.

5. Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email at the email address provided during checkout.

Once your package has shipped, we will send a shipping confirmation email containing tracking details, if the selected shipping service provides tracking.

You can use the tracking information to monitor the status and progress of your delivery.

Please allow time for the carrier to update tracking information after your shipment has been processed.

If you have not received your shipping confirmation or need assistance tracking your order, please contact our customer support team.

6. Accurate Shipping Information

To help ensure successful delivery, please verify your shipping details before completing your order.

Make sure that your shipping address includes:

  • Your full name

  • Complete street address

  • Apartment, suite, or unit number, if applicable

  • City, state, and ZIP code

  • Accurate contact information

If you notice an error in your shipping address after placing an order, please contact us immediately.

We will make reasonable efforts to correct the information before the order is shipped.

Once an order has been dispatched, address changes may no longer be possible.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply for redelivery. Any applicable charges will be communicated before reshipment.

7. Delayed Deliveries

We understand how important it is to receive your order on time.

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:

  • Carrier disruptions or operational delays

  • Severe weather conditions

  • High shipping volumes during holidays or promotional events

  • Incorrect or incomplete delivery information

  • Other unexpected transportation interruptions

If your package is taking longer than expected, we recommend checking your tracking information first.

If you need further assistance, please contact our support team so we can investigate the situation.

We will work with the shipping carrier to help resolve delivery issues and provide appropriate remedies where required by applicable law.

8. Lost, Missing, or Damaged Packages

Your satisfaction is important to us, and we want your GEM Collection products to arrive safely.

If your package appears lost, arrives damaged, or is missing an item, please contact us as soon as possible.

When contacting our support team, provide:

  • Your order number

  • Your full name and email address

  • A description of the issue

  • Photographs of damaged products or packaging, if applicable

We will review the situation and, where necessary, coordinate with the shipping carrier.

Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include a replacement, refund, or another suitable remedy.

9. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate requests before an order has been shipped.

However, once an order has entered the shipping process, we may be unable to make changes or cancel the shipment.

If your order has already shipped, you may be eligible to request a return in accordance with our Return & Refund Policy.

Approved cancellation refunds will be issued to the original payment method, subject to applicable payment processing times.

10. Undeliverable or Returned Packages

Sometimes packages may be returned to us because of delivery issues, including:

  • Incorrect or incomplete shipping addresses

  • Repeated unsuccessful delivery attempts

  • Failure to collect a package from a designated pickup location

  • Refusal of delivery

If your package is returned to us, please contact our customer support team to discuss the available options.

Depending on the circumstances, we may arrange redelivery or process an eligible refund.

Any additional costs arising from customer-provided incorrect delivery information may be deducted from the refund or charged for reshipment, where legally permitted and disclosed to the customer.

This section does not limit any rights available under applicable consumer protection laws.

11. Returns & Refunds

If you are not completely satisfied with your purchase, eligible returns may be requested within 7 days of receiving your order, subject to the conditions outlined in our Return & Refund Policy.

For full information about return eligibility, exchanges, and refund procedures, please visit:

Return & Refund Policy: https://shopgem.co/policies/refund-policy

Shipping-related refund requests will be reviewed according to our Return & Refund Policy and applicable law.

12. Consumer Rights & Policy Updates

GEM Collection reserves the right to update this Shipping Policy to reflect changes in shipping services, business operations, or applicable legal requirements.

Any updates will be published on this page with a revised date.

Nothing in this policy excludes or limits any mandatory consumer protection rights, including rights relating to undelivered, defective, or incorrectly supplied goods.

Where applicable law establishes additional requirements, those legal requirements will take precedence.

13. Contact Us

If you have questions about shipping, delivery times, tracking, or your order, our customer support team is available to assist you.

GEM Collection

Website: https://shopgem.co/

Email:  hello@shopgem.co

Contact Us: https://shopgem.co/pages/contact

Thank you for choosing GEM Collection. We're committed to helping you enjoy a smooth shopping experience from checkout to delivery.

Carry with confidence. Travel with intention.